Who is responsible for processing my personal data?
What is personal data?
Personal data is all data that can be traced to you as an individual. Just think of your name, telephone number, address or e-mail address. But data such as your IP address or FilteredWater4u customer number are also personal data. And other data that is unique to you, such as your FilteredWater4u order history or surfing behavior.
From whom do we process personal data and how do we get this data?We process the personal data of everyone who has (had) direct or indirect contact with FilteredWater4u, such as (business) customers and contacts of partners.We receive the information directly from you when you visit our website, create an accountand enter certain information or when you contact us via our contact form or by telephone. In some cases we receive your information from others. When someone sends an order directly to you, we will receive your name and address.
What information do we process about you, what do we use it for and how long will it be kept for?
Data for processing your order
If you order something, we need certain information from you to be able to deliver your order and to keep you informed about your order. This information is also required for possible returns or repairs.
For this we collect your name, e-mail address, delivery address (es), payment details and your telephone number.
The data is needed to execute the agreement that you have concluded with us (or with one of our sales partners). We are required by law to store the data related to your order for 7 years.
Information in your account
We store the following data in your personal account: your name, (delivery and residence /location) address (s), telephone number, e-mail address, payment details. In your account we also keep your order history including chosen delivery options. It is our customer promise to make our customers’ lives easier and more enjoyable. That is why we keep the data in your account as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your details. In addition, you can request to have your data deleted in your account at any time.
Information about your contact with us
You can call or email us or send a message via social media such as Facebook. We can help you faster next time by saving your data. We therefore keep the notes about customer contact as long as you are an active customer with us. When you send us a private message via Facebook, the messages are stored by us for amaximum of 6 months, or shorter if you delete the message yourself earlier.
Data for an optimal shopping experienc
There are many different items in our store. We would like to help you find what you are looking for among all these articles.
First of all we ensure that our website works well so that you can shop optimally. For this, when you visit FilteredWater4u we collect your IP address, information about your internet browser, any language settings and information about the settings of the operating system of the computer or the mobile device with which you visit us. We also ensure that FilteredWater4u is as relevant as possible by tuning our store to your personal preferences. To do this, we collect your search, click and buying behavior at FilteredWater4u. We use this data to identify generic customer patterns. This is not so much about knowledge about individual customers. It is our customer promise to make our customers’ lives easier and more enjoyable. That is why we keep this data as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your details.
Improve the store experience based on general information and sales statistics
When you view an article on FilteredWater4u, you also see other articles that we recommend (for example, under the heading “Related products”). These recommendations are based on the article or category that you are currently viewing. Based on statistics, we know that customers who bought that item were also interested in the other items. These recommendations are not personal: anyone viewing that article sees the same recommendations. Or we show you what other users were looking for based on your search. You also see this form of improving your shopping experience in physical stores. For example, articles of the same type or that belong together are usually together. And the seller also knows what is popular and what other customers bought when they came to the store with the same demand.
Data for marketing
We regularly have offers, special promotions and news that we want to share with you. We are happy to share it via e-mail. If you have an account with us and have placed one or more orders, we will email you suggestions, information about our items and services based on your purchases and review requests. If you give us permission, we can also email you other information, such as the daily offer, general giveaways or personal recommendations and information. These personal recommendations are based on your purchases and visit history from a maximum of 2 years ago in order to make the content of the e-mail more interesting for you. If you prefer not to receive this type of information, you can immediately unsubscribe from newsletters in the relevant mail.
Data to prevent fraud
Nobody is waiting for security incidents and fraud, including us. That is why we use personal data (including IP addresses and search, surfing and buying behavior) to investigate, prevent and prevent unauthorized access and fraud.
With whom is your data shared?
Distribution and logistics partners
In order to process your order, we work together with distribution partners. These parties will receive your customer number, order number, name and delivery address to ensure that they can process your package correctly.
We also work together with PostNL. They will receive your name and delivery address from us. They need this information to deliver your package to the address you choose.
Other external service providers
We also engage other external service providers to help with various things. Sometimes they also need personal data for this. We only share the information that is necessary for the assignment that the external service provider carries out for us. We do not sell your data to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree on what they can do with the data.
The types of work that our external service providers perform for us are:
• supporting the delivery of our digital services such as hosting, maintenance and support of our websites and applications;
• supporting our advertising and marketing campaigns;
• obtaining ratings and reviews;
• providing financial services, such as payment services and collection agencies.
Sometimes we have to provide personal information to the government. This can occur first of all if certain government institutions need this information to perform their duties, such as the Tax Authorities. The police or the judicial authorities may also need certain information in the event of fraud or abuse. Finally, certain supervisors can gain access to personal data in the context of an investigation.
How do we deal with data from our business sales partners?
We keep the data from the sales account as long as you are an active seller with us. We then delete your data, except for the data that we must or may retain under the law. Pursuant to tax legislation, we must keep certain data for at least 7 years.
Where do we store your data?
We store your data within the European Economic Area (“EEA”). However, it is possible that certain data that we collect is transferred to or stored at a destination outside the EEA, for example because one of our external service providers is located there. If this is the case, we ensure that this is done in a safe and lawful manner.
How is your data protected?
FilteredWater4u takes measures to protect your personal data. Both organizational and technical
What rights can you exercise with regard to your data?
Right to information
Right to view
You have the right to request access to us at any time from the information we have about you. You can request that via the contact form. We process requests within 30 days at the latest.
Right to correction
You have the right to have your personal data corrected if they are incorrect or outdated and / or to have them supplemented if they are incomplete. You can report this 24/7 via the contact form.
Right to object
You have the right to object to the processing of your data if you do not agree with the way in which we process your personal data. This right applies to the data that we use for direct marketing. For example, you can ask us to no longer use your data for personalized recommendations on the website. You can indicate this via the contact form. In addition, this
right also applies to other data that we use about you based on our legitimate interest. For example, you can choose to forget and continue to forget the data about your surfing and search behavior. You can indicate this via the contact form. We process requests within 30 days at the latest.
Right to data portability
You have the right to receive data that you have given to us in the context of the agreement(s) that you have entered into with us in a machine-readable format, so that you can store this data in a database of yours or of a other party. This concerns your name, address and place of residence information and order history.
Right to restriction
You have the right to request a limitation of the processing of your data. This means that we may save your data but not use it. This right arises in a number of cases. If you believe that this is the case, you can contact us via the contact form.
Right to be forgotten / request to delete account
You have the right to request us to remove all data that we have from you. When you submit a request to delete your account, we will delete data that is traceable to you except the data that we must or may retain based on the law. We offer you the possibility to submit a request via the contact form.
Right to make a complaint
You have the right to submit a complaint about the way in which we handle your data. If you have a complaint, we prefer to resolve it yourself with you. Please contact us for this. Finally, you have the right to address your complaint to the Dutch Data Protection Authority.
If you have any questions about the way FilteredWater4u handles personal data, please feel free to contact us at info@FilteredWater4u.nl or by telephone on +31 (0) 6 3802 0972. We are happy to help.